Frequently Asked Questions
Everything you need to know about shopping with SOUTHST UK
What are your standard delivery times within the UK?
We offer standard shipping which typically takes 3-5 business days. For those who need their items sooner, we also provide an express shipping option at checkout which arrives within 1-2 business days.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive your prepaid shipping label.
Do you offer international shipping outside of the UK?
Currently, SOUTHST UK primarily focuses on domestic orders. However, we do ship to select international locations. Shipping costs and delivery times will be calculated at checkout based on your destination.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to the courier's website to monitor your delivery progress.
Are the products on your site authentic?
Yes, at SOUTHST UK we guarantee that all products sold on our platform are 100% authentic and sourced directly from reputable manufacturers and authorized distributors.